Privacy Policy

Effective Date: July 17, 2026
Last Updated: July 17, 2026

This Privacy Policy describes how Home and Tools Express (“Home and Tools Express,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit our online store, make a purchase, contact us, create an account, or otherwise interact with our services.

Our online store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to offer and sell products and services to you.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy. This policy should be read together with our Terms of Service, Shipping Policy, and Return and Refund Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our store.

Information You Provide Directly

We may collect information that you provide when you place an order, create an account, request customer support, submit a return request, join a mailing list, or otherwise contact us.

This information may include:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Account login information

• Order number

• Products ordered

• Payment and billing information

• Delivery instructions

• Return and refund information

• Customer-service communications

• Product reviews, photographs, videos, or other content you submit

• Marketing and communication preferences

Payment information may be collected and processed directly by Shopify, Shopify Payments, credit-card networks, banks, digital-wallet providers, and other authorized payment processors. We may receive transaction confirmations and limited payment-related information but may not directly receive or store your complete payment-card number.

Information Collected Automatically

When you visit or use our website, we and our service providers may automatically collect information about your device and activity.

This information may include:

• Internet Protocol address

• Browser type and version

• Device type

• Operating system

• Language and regional settings

• Referring website

• Pages viewed

• Products viewed

• Search activity

• Shopping-cart activity

• Checkout activity

• Date and time of visits

• Approximate geographic location

• Cookie identifiers

• Advertising identifiers

• Interactions with emails, advertisements, or website features

This information may be collected through cookies, pixels, tags, software-development kits, server logs, and similar technologies.

Information Received From Other Sources

We may receive information from third parties involved in operating our store and completing transactions, including:

• Shopify

• Payment processors

• Shipping carriers

• Fraud-prevention providers

• Advertising platforms

• Analytics providers

• Customer-support applications

• Social-media platforms

• Product-review applications

• Business and marketing partners

The information received may include transaction status, delivery updates, fraud-risk information, advertising interactions, and information required to provide customer support.

2. How We Use Personal Information

We may use personal information to:

• Operate and maintain our online store

• Process and fulfill orders

• Verify and authorize payments

• Send order confirmations and receipts

• Arrange shipping and delivery

• Provide tracking information

• Process returns, refunds, replacements, and cancellations

• Respond to questions and customer-service requests

• Verify product, warranty, or return information

• Detect and prevent fraud, chargeback abuse, theft, and unauthorized transactions

• Maintain customer accounts

• Improve our products, website, and customer experience

• Analyze website traffic and shopping activity

• Personalize website content and product recommendations

• Measure the effectiveness of advertising

• Display relevant advertisements when permitted

• Send promotional communications with the appropriate consent

• Maintain business, tax, transaction, and legal records

• Enforce our Terms of Service and store policies

• Protect the rights, safety, security, and property of our customers, business, and service providers

• Comply with legal, regulatory, tax, accounting, and law-enforcement obligations

• Establish, exercise, or defend legal claims

We may also use information for another purpose disclosed to you when the information is collected or with your consent.

3. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the website, remember customer preferences, maintain shopping carts, provide secure checkout, analyze website performance, prevent fraud, and support advertising.

Cookies may include:

Essential Cookies

These cookies are necessary for website functions such as:

• Secure account login

• Shopping-cart operation

• Checkout

• Payment processing

• Fraud prevention

• Website security

• Remembering privacy choices

Disabling essential cookies may prevent parts of the website from functioning properly.

Analytics Cookies

Analytics cookies help us understand how visitors use our website, including which pages and products are viewed and how customers move through the store.

Advertising Cookies

Advertising cookies and similar technologies may be used to measure advertisements, create audiences, limit repeated advertisements, and show advertisements based on website activity where permitted by law.

You may be able to manage non-essential cookies through the cookie banner or Cookie Preferences link displayed on our website. Browser settings may also allow you to block or delete cookies, although doing so may affect website functionality.

4. Advertising and Analytics

We may use advertising and analytics services provided by Shopify and third parties.

Depending on the services enabled for our store, these providers may include:

• Google

• Google Ads

• Google Analytics

• Google Merchant Center

• Meta

• Facebook

• Instagram

• Shopify

• Other advertising, analytics, and social-media providers

These services may collect information about your device, website visits, product views, cart activity, purchases, and interactions with advertisements.

We may use this information to:

• Measure website traffic

• Analyze customer behavior

• Track purchases and other conversions

• Create or improve advertising audiences

• Personalize advertisements

• Evaluate advertising performance

• Prevent advertising fraud

Where required, non-essential advertising or analytics technologies will be used only after obtaining the appropriate consent.

5. How We Disclose Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business.

Shopify

Our store is hosted by Shopify. Shopify processes personal information when customers visit our store, use Shopify features, or complete transactions.

Depending on the services and settings enabled, Shopify may also process information to provide fraud prevention, analytics, personalization, advertising, and enhanced ecommerce services.

Payment Providers

We may disclose personal information to payment processors, banks, card networks, digital-wallet providers, and fraud-prevention providers to authorize payments, prevent fraud, process refunds, and resolve disputes.

Shipping and Fulfillment Providers

We may disclose names, addresses, telephone numbers, email addresses, order details, and delivery instructions to shipping carriers, fulfillment providers, and delivery services.

Technology and Business Service Providers

We may disclose information to companies that provide:

• Website hosting

• Cloud storage

• Customer support

• Email delivery

• Text-message delivery

• Analytics

• Advertising

• Fraud prevention

• Accounting

• Tax calculation

• Product reviews

• Data security

• Technical support

These providers may process information only as necessary to provide their services, subject to their contractual and legal obligations.

Advertising and Social-Media Partners

Where permitted, we may disclose identifiers, device data, transaction information, and website-activity information to advertising and social-media platforms to measure advertisements and provide targeted advertising.

Depending on applicable law, some advertising-related disclosures may be considered a “sale,” “sharing,” or use of personal information for targeted advertising, even when money is not exchanged.

Legal and Safety Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law

• Respond to a subpoena, court order, or lawful government request

• Cooperate with law enforcement

• Investigate fraud, theft, or security incidents

• Enforce contracts and store policies

• Protect customers, employees, service providers, or the public

• Establish, exercise, or defend legal claims

Business Transactions

Personal information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or other business transaction.

6. Shopify and International Data Processing

Because our store operates through Shopify and other service providers, personal information may be processed in the United States, Canada, or other countries where Shopify and our service providers maintain operations.

Privacy and data-protection laws in those countries may differ from the laws where you live. Where required, appropriate safeguards may be used for international transfers.

Additional information about Shopify’s processing practices and privacy rights is available in the Shopify Consumer Privacy Policy.

7. Sale, Sharing, and Targeted Advertising Choices

Depending on your location and the services enabled on our store, you may have the right to opt out of:

• The sale of personal information

• The sharing of personal information

• Targeted advertising

• Certain profiling activities

Where available, you can exercise these choices through the Your Privacy Choices, Do Not Sell or Share My Personal Information, or data-sharing opt-out link displayed on our website.

Our website may recognize legally required browser-based opt-out signals, such as Global Privacy Control, where applicable and supported by our platform.

You may also contact us directly using the information at the end of this policy.

8. Marketing Communications

With your consent or as otherwise permitted by law, we may send promotional emails or text messages about products, discounts, store updates, and special offers.

You can unsubscribe from promotional emails by selecting the unsubscribe link included in the message.

You can opt out of promotional text messages by following the instructions in the message, such as replying STOP, where applicable.

Opting out of marketing does not prevent us from sending necessary transactional communications, including:

• Order confirmations

• Shipping notifications

• Delivery updates

• Return communications

• Refund confirmations

• Security notices

• Responses to customer-service requests

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

The retention period may depend on:

• The length of our customer relationship

• Whether you maintain an account

• Order and transaction history

• Tax and accounting requirements

• Fraud-prevention needs

• Warranty and return periods

• Legal and regulatory obligations

• Dispute and chargeback requirements

• Applicable limitation periods

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, transmission method, or data-storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should notify us immediately if they suspect unauthorized access to their accounts or orders.

Do not send complete credit-card numbers, passwords, Social Security numbers, or other highly sensitive information through ordinary email or text messages.

11. Your Privacy Rights

Depending on your place of residence and applicable law, you may have the right to:

• Know whether we process your personal information

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Obtain a portable copy of certain information

• Opt out of the sale or sharing of personal information

• Opt out of targeted advertising

• Restrict or object to certain processing

• Withdraw consent where processing is based on consent

• Appeal the denial of a privacy request

• Receive equal service without unlawful discrimination for exercising a privacy right

These rights are subject to applicable exceptions. For example, we may retain information necessary to complete transactions, comply with legal requirements, prevent fraud, maintain security, or establish and defend legal claims.

12. Submitting a Privacy Request

To submit a privacy request, contact:

Home and Tools Express
Email: homeandtoolsexpress@gmail.com
Phone: 470-834-1197
Address: 262 Coral Circle, McDonough, GA 30253, United States

Please clearly describe the request and provide enough information for us to identify the relevant customer account or transaction.

To protect customer information, we may need to verify your identity before completing a request. Verification may include confirming information associated with your account, order, email address, telephone number, or delivery address.

An authorized agent may submit a request where permitted by law. We may require proof that the agent is authorized to act on your behalf and may contact you directly to verify the request.

We will respond within the period required by applicable law.

13. Children’s Privacy

Our website and products are not directed toward children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

Customers must be old enough to enter into a legally binding purchase agreement in their jurisdiction or must use the website under the supervision and authorization of a parent or legal guardian.

Contact us when you believe a child has provided personal information without appropriate authorization.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other external services.

We do not control the privacy, security, or content practices of third parties. Their handling of personal information is governed by their own policies.

Customers should review the privacy policy of each third-party service they use.

15. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in:

• Our business practices

• Our website features

• Shopify services

• Advertising and analytics services

• Legal or regulatory requirements

• The service providers we use

The updated policy will be posted on our website with a revised “Last Updated” date.

When required by law, we will provide additional notice or request consent before a material change becomes effective.

16. Contact Information

Questions about this Privacy Policy or our handling of personal information should be directed to:

Home and Tools Express
Email: homeandtoolsexpress@gmail.com
Phone: 470-834-1197
Address: 262 Coral Circle, McDonough, GA 30253
United States

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This template must accurately reflect the apps, advertising platforms, cookies, and customer-data settings actually used by your store. Shopify recommends reviewing the Customer Privacy section, enabling an appropriate cookie banner and data-sharing opt-out page, and regularly updating the policy when store settings or third-party services change. (Shopify Help Center)

Paste the completed policy into Shopify Admin → Settings → Customer privacy → Privacy policy or Settings → Policies, then review it before saving. Shopify automatically links saved policies at checkout, and you can also place the policy in the storefront footer. (Shopify Help Center)

The FTC advises businesses to make clear privacy promises and then follow those promises in practice. This template is general information rather than legal advice, particularly because privacy requirements can vary by customer location and change as your advertising setup develops. (Federal Trade Commission)